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Billing FAQs

PowerSurf Plan Billing Information

  • Statement of Account will be sent after 1 month of usage via email.
  • All payments should be made on or before the due date.

Definition of Terms:

  • Date Start - refers to the date when the account was activated.
  • Cut-Off Date - refers to one (1) cycle or a complete month after the account was activated. Date of activation would be the cut-off date.
  • Billing Date - the date when Tri-Isys Internet bills the subscriber. A month after the date of activation would be the billing date.
  • Due Date - the date when clients should settle their bills. 7 days after the billing date would be the due date or disconnection date. We encourage our client to settle their bill on or before the due date. Otherwise, payment made after the due date may not be included in your next bill. If no payment received on or before due date, service may be temporarily disconnected without any further notice.
  • Date of Disconnection - refers to the date that account should be temporarily disconnected due to non-payment.
Date Start Cut-Off Date Billing Date Due Date / Date of Disconnection
Jan. 1 1 Feb. 1 Feb. 8
Jan. 2 2 Feb. 2 Feb. 9
Jan. 3 3 Feb. 3 Feb. 10
Jan. 4 4 Feb. 4 Feb. 11
Jan. 5 5 Feb. 5 Feb. 12
Jan. 6 6 Feb. 6 Feb. 13
Jan. 7 7 Feb. 7 Feb. 14
Jan. 8 8 Feb. 8 Feb. 15
Jan. 9 9 Feb. 9 Feb. 16
Jan. 10 10 Feb. 10 Feb. 17
Jan. 11 11 Feb. 11 Feb. 18
Jan. 12 12 Feb. 12 Feb. 19
Jan. 13 13 Feb. 13 Feb. 20
Jan. 14 14 Feb. 14 Feb. 21
Jan. 15 15 Feb. 15 Feb. 22
Jan. 16 16 Feb. 16 Feb. 23
Jan. 17 17 Feb. 17 Feb. 24
Jan. 18 18 Feb. 18 Feb. 25
Jan. 19 19 Feb. 19 Feb. 26
Jan. 20 20 Feb. 20 Feb. 27
Jan. 21 21 Feb. 21 Feb. 28
Jan. 22 22 Feb. 22 Mar. 1
Jan. 23 23 Feb. 23 Mar. 2
Jan. 24 24 Feb. 24 Mar. 3
Jan. 25 25 Feb. 25 Mar. 4
Jan. 26 26 Feb. 26 Mar. 5
Jan. 27 27 Feb. 27 Mar. 6
Jan. 28 28 Feb. 28 Mar. 7
Jan. 29 1 Mar. 1 Mar. 8
Jan. 30 1 Mar. 1 Mar. 8
Jan. 31 1 Mar. 1 Mar. 8

Payment Information:

  • Payment Center - We accept cash, check and credit card payments.
  • Over the Counter - Fill-up the bills payment slip and bring to the teller with your payment. Do not forget to indicate your Subscriber's Account Number & Name, Company's Name (Tri-Isys Internet).
  • Auto Debit Facility: Recurring Payment System (RPS) - an automated payment system (using your Credit Card information only) wherein the cardholder can settle his monthly statement of account by charging the amount thereof to his Credit Card. For registration, please call 480-0777 / 736-4911.
  • Online Payment - you can pay online thru Yehey Payplus or Myayala. (Myayala accepts Platinum payments only)

Termination / Suspension:

The minimum period of subscription is one (1) year. A pre-termination charge of Php 250.00 VAT inclusive if your account is terminated within this period. Request of suspension of account is not applicable. For 1st year after date start. Termination letter shall submit one month before the cut-off date.

Activation / Reactivation:

  • Frozen Status - Total balance from last month usage should be settled. Reactivation fee of Php 150.00 VAT inclusive will be applied on the next month bill.
  • Frozen to terminate - (If non-request of reactivation within 15 days from frozen date, the account will be terminated).
  • Terminated Status - To be reactivated, the total balance (if 1st year from date start, "previous balance + pre-termination fee") should be settled in full amount. The reactivation fee of Php 150.00VAT inclusive will be applied on the next month bill.
  • Activation or reactivation shall be done within 1 to 2 working days (Monday to Saturday) 9:00 AM - 5:00 PM only. All request received onwards will automatically served the next working day.

Shift / Change of Plan Subscription:

Subscriber must finish their existing plan before shifting to another plan subscription.

Note: The cut-off date of any account is fixed. Therefore, Tri-Isys Internet will strictly be implementing not to move the cut-off of any account in the event of delayed and non-payment of account. The subscriber must understand his responsibility and obligation to settle his account on or before the due date.

All payments must be posted on or before the Due Date indicated on your bill. If you are paying by check or through banks, please pay three (3) days before Due Date to allow for clearing and/or posting. If the Due Date falls on a Saturday, Sunday or Holiday, please pay on the banking day prior to your Due Date.

All checks should be made payable to "Inter-Island Information Systems, Inc." or "Tri-Isys Internet" and cross Payee's Account only. Please write your subscriber's name, account number and telephone number at the back of the check. The clearing cut-off time of the depository bank will be followed in determining your date of payment.

For the reference of this notice: Please refer to non-payment section under the Billing and Payment of Agreement for the Subscription and Operation of Tri-Isys Internet (Terms and Conditions).

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a. Anti_virus
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Main Office: Helpdesk Hotline:
  • 230-8777
  • 480-0777
  • 230-8799
  • 480-0888
  • 230-8000
  •   
    Fax Number:  
  • 230-8792 (Prepaid Sales)
  • 230-8795 (Postpaid Sales)
  • 243-3749 (Accounting/Billing)